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Private Training, Sports Lab, Therapeutic Services and Nutritional Counseling Services
• All Private Coaching Services must be started within one month of registration or service will be forfeited.
• All appointments are reserved specifically for you.
• Please arrive 15 minutes before your scheduled session or service begins.
• It is required that postponement for a session or service be made with a minimum of 48 hours notice by phone or email.
• If appointments are cancelled without proper notification, clients will be charged for the full cost of the session or service.
• No-shows will be charged for the full cost of the session or service.
• No refunds on any Private Training Sessions, Sports Lab Sessions, Therapeutic Services or Nutritional Counseling Services that have already started.
• 85% refund is available up to one day prior to the start date of Private Training Sessions, Sports Lab Sessions, Therapeutic Services or Nutritional Counseling Services for which you have registered. Refund will be sent approximately two weeks after the scheduled session was to take place. Refund will be made by check, even if payment was made by credit card or debit card.
Marathon Training Programs, Half-Marathon Training Programs, Beginner's Running Programs, Speed/Hill Classes, Runditioning™, Marathon Training Runs, Specialty Runs, Group Runs and Clinics
• No refunds or transfers on Group Classes. This includes Speed/Hill Classes, Running Classes and Runditioning™ Classes. No exceptions.
• No refunds or transfers on Group Runs. This includes Marathon Training Runs, Specialty Runs and Group Runs. No exceptions.
• 85% refund is available up to one day prior to the start date of all Group Training Programs for which you have registered. This includes Marathon Training Programs, Half-Marathon Training Programs and Beginner's Running Programs. Refund will be sent approximately two weeks after the program has begun. Refund will be made by check, even if payment was made by credit card or debit card.
• 75% refund is available within 24 hours after Kick-off Meeting of all Group Training Programs for which you have registered. This includes Marathon Training Programs, Half-Marathon Training Programs and Beginner's Running Programs. Refund will be sent approximately two weeks after the program has begun. Refund will be made by check, even if payment was made by credit card or debit card.
• Transfer Policy: No transfers are permitted for personal or work-related issues. In the event of an injury, an illness or pregnancy, if Group Training Programs have begun, transfer to another program will be as follows:
• Marathon Program: If transfer occurs up to 4 weeks into the program, transfer to an equal or lesser value program within one year will be granted and no fees will be due by either party. If transfer occurs from 5 to 8 weeks into the program, transfer to an equal or lesser value program within one year will be granted and the fee for the new program will be 75% of the new program's fee. If transfer occurs from 9 weeks onward, there will be no transfer to another program.
• Half-Marathon Program: If transfer occurs up to 3 weeks into the program, transfer to an equal or lesser value program within six months will be granted and no fees will be due by either party. If transfer occurs from 4 to 7 weeks into the program, transfer to an equal or lesser value program within six months will be granted and the fee for the new program will be 75% of the new program's fee. If transfer occurs from 8 weeks onward, there will be no transfer to another program.
• Beginners Program: If transfer occurs up to 3 weeks into the program, transfer to an equal or lesser value program within six months will be granted and no fees will be due by either party. If transfer occurs from 4 to 7 weeks into the program, transfer to an equal or lesser value program within six months will be granted and the fee for the new program will be 75% of the new program's fee. If transfer occurs from 8 weeks onward, there will be no transfer to another program.
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