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• All Private Coaching Sessions must be started within one month of registration or session will be forfeited.
• All sessions are reserved specifically for you. We require a minimum of 24 hours registration prior to the first session.
• It is required that cancellation for a session be made with a minimum of 24 hours notice by phone or email.
• Rain Date Policy: It is required that cancellation for an outdoor session, due to rain or inclement weather, be made with a minimum of 12 hours notice by phone or email. Policy will remain in effect even if session is cancelled and it is not inclement.
• The Running Center reserves the right to cancel sessions due to adverse weather conditions or emergency situations.
• If sessions are cancelled without proper notification, you will forfeit the session.
• No-shows will will forfeit the session.
• No refunds on any Private Training Sessions or Sports Lab Sessions that have already started.
• No transfers on any private sessions.
• Gift certificates are not refundable but are transferable within the expiration date.
• 85% refund is available up to 24 hours prior to the start date of Private Training Sessions and Sports Lab Sessions for which you have registered. Refund will be sent approximately three weeks after the scheduled session was to take place. Refund will be made by check, even if payment was made by credit card or debit card.
Marathon Training Programs, Half-Marathon Training Programs, Beginner's Running Programs, Runditioning™, Marathon Training Runs, Group Runs, Running Clinics, Walking Program and Walking Classes
REFUND POLICIES ON GROUP TRAINING PROGRAMS
• 85% refund is available up to one day prior to the start date of all Group Training Programs for which you have registered. This includes Marathon Training Programs, Half-Marathon Training Programs, Beginner's Running Programs and Walking Program. Refund will be sent approximately three weeks after the program has begun. Refund will be made by check, even if payment was made by credit card or debit card.
• 75% refund is available within 24 hours after first class of all Group Training Programs for which you have registered. This includes Marathon Training Programs, Half-Marathon Training Programs, Beginner's Running Programs and Walking Program. Refund will be sent approximately three weeks after the program has begun. Refund will be made by check, even the payment was made by credit card or debit card.
TRANSFER POLICIES ON GROUP TRAINING PROGRAMS
• Transfers are only available for Full Payments.
• Transfers are not available for the 2 or 3-Part Payment Plan options.
• No transfers are permitted for personal or work-related issues.
• Transfers are only permitted due to injury, illness or pregnancy.
• Transfer due to injury, illness or pregnancy will be offered to another group training program only and will have an expiration date.
• Transfer due to injury, illness or pregnancy are not permitted to any other group classes, group training runs, clinics or any private sessions or services.
• Only one transfer is permitted for each session.
• You must notify The Running Center of your desire to transfer during the timeframe of the session you are enrolled in.
• Marathon Program: If transfer occurs up to 4 weeks into the program, transfer to an equal or lesser value program within one year will be granted and no fees will be due by either party. If transfer occurs from 5 to 8 weeks into the program, transfer to an equal or lesser value program within one year will be granted and the fee for the new program will be 75% of the new program's fee. If transfer occurs from 9 weeks onward, there will be no transfer to another program.
• Half-Marathon Program: If transfer occurs up to 3 weeks into the program, transfer to an equal or lesser value program within one year will be granted and no fees will be due by either party. If transfer occurs from 4 to 6 weeks into the program, transfer to an equal or lesser value program within one year will be granted and the fee for the new program will be 75% of the new program's fee. If transfer occurs from 7 weeks onward, there will be no transfer to another program.
• Beginner's Program: If transfer occurs up to 2 weeks into the program, transfer to an equal or lesser value program within one year will be granted and no fees will be due by either party. If transfer occurs from 3 weeks into the program, transfer to an equal or lesser value program within one year will be granted and the fee for the new program will be 75% of the new program's fee. If transfer occurs from 4 weeks onward, there will be no transfer to another program.
• Walking Program: If transfer occurs up to 2 weeks into the program, transfer to an equal or lesser value program within one year will be granted and no fees will be due by either party. If transfer occurs from 3 weeks into the program, transfer to an equal or lesser value program within one year will be granted and the fee for the new program will be 75% of the new program's fee. If transfer occurs from 4 weeks onward, there will be no transfer to another program.
• Year-Long Program: Due to the nature of a year-long program and the various time-frames of the transfer, each situation will be discussed on a case-by-case basis. We will make every attempt to offer an equitable arrangement.
OTHER GROUP PROGRAM AND CLASSES POLICIES
• No refunds or transfers on Group Classes or Running Clinics.
• No refunds or transfers on Group Runs. This includes Marathon Training Runs, Specialty Runs and Group Runs. No exceptions.
• Gift certificates are not refundable but are transferable within the expiration date.
• Must be 21 years of age to participate in any group program, run, class, clinic or special event.
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