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Private Training, Sports Lab, Therapeutic Services and Nutritional Counseling Services
• All Private Coaching Services must be started within one month of registration or service will be forfeited.
• All appointments are reserved specifically for you. We require a minimum of 24 hours registration prior to the session.
• Please arrive 15 minutes before your scheduled session or service begins.
• It is required that postponement or cancellation for a session or service be made with a minimum of 24 hours notice by phone or email.
• If appointments are postponed or cancelled without proper notification, clients will be charged for the full cost of the session or service.
• No-shows will be charged for the full cost of the session or service.
• No refunds on any Private Training Sessions, Sports Lab Sessions, Therapeutic Services or Nutritional Counseling Services that have already started.
• No transfers on any private sessions or services.
• Gift certificates are not refundable but are transferable within the expiration date.
• 85% refund is available up to one day prior to the start date of Private Training Sessions, Sports Lab Sessions, Therapeutic Services or Nutritional Counseling Services for which you have registered. Refund will be sent approximately two weeks after the scheduled session was to take place. Refund will be made by check, even if payment was made by credit card or debit card.
Marathon Training Programs, Half-Marathon Training Programs, Beginner's Running Programs, Speed/Hill Classes, Runditioning™, M.O.D.A. Classes, Marathon Training Runs, Specialty Runs, ExerDate, Group Runs, Running Clinics, Walking Program and Walking Classes
• No refunds or transfers on Group Classes. This includes Speed/Hill Classes, Running Classes, M.O.D.A. Classes, Run Strong Classes, Runditioning™ Classes, ExerDate and Walking Classes. No exceptions.
• No refunds or transfers on Group Runs. This includes Marathon Training Runs, Specialty Runs and Group Runs. No exceptions.
• Gift certificates are not refundable but are transferable within the expiration date.
• 85% refund is available up to one day prior to the start date of all Group Training Programs for which you have registered. This includes Marathon Training Programs, Half-Marathon Training Programs, Beginner's Running Programs and Walking Program. Refund will be sent approximately two weeks after the program has begun. Refund will be made by check, even if payment was made by credit card or debit card.
• 75% refund is available within 24 hours after Kick-off Meeting of all Group Training Programs for which you have registered (or in the case of the Walking Program within 24 hours after the first class has ended). This includes Marathon Training Programs, Half-Marathon Training Programs, Beginner's Running Programs and Walking Program. Refund will be sent approximately two weeks after the program has begun. Refund will be made by check, even if payment was made by credit card or debit card.
• Transfer Policy:
-No transfers are permitted for personal or work-related issues.
-Transfers are only permitted due to injury, illness or pregnancy.
-Transfer due to injury, illness or pregnancy are not permitted to any other group classes, group training runs, clinics or any private sessions or services.
-Transfer due to injury, illness or pregnancy will be offered to another group training program only and will have an expiration date.
-You must notify The Running Center of your desire to transfer during the timeframe of the session you are enrolled in.
• Marathon Program: If transfer occurs up to 4 weeks into the program, transfer to an equal or lesser value program within one year will be granted and no fees will be due by either party. If transfer occurs from 5 to 8 weeks into the program, transfer to an equal or lesser value program within one year will be granted and the fee for the new program will be 75% of the new program's fee. If transfer occurs from 9 weeks onward, there will be no transfer to another program.
• Half-Marathon Program: If transfer occurs up to 3 weeks into the program, transfer to an equal or lesser value program within six months will be granted and no fees will be due by either party. If transfer occurs from 4 to 6 weeks into the program, transfer to an equal or lesser value program within six months will be granted and the fee for the new program will be 75% of the new program's fee. If transfer occurs from 7 weeks onward, there will be no transfer to another program.
• Beginners Program: If transfer occurs up to 3 weeks into the program, transfer to an equal or lesser value program within six months will be granted and no fees will be due by either party. If transfer occurs from 4 to 6 weeks into the program, transfer to an equal or lesser value program within six months will be granted and the fee for the new program will be 75% of the new program's fee. If transfer occurs from 7 weeks onward, there will be no transfer to another program.
• Walking Program: If transfer occurs up to 2 weeks into the program, transfer to an equal or lesser value program within one year will be granted and no fees will be due by either party. If transfer occurs from 3 to 4 weeks into the program, transfer to an equal or lesser value program within six months will be granted and the fee for the new program will be 75% of the new program's fee. If transfer occurs from 5 weeks onward, there will be no transfer to another program.
• Year-Long Program: Due to the nature of a year-long program and the various time-frames of the transfer, each situation will be discussed on a case-by-case basis. We will make every attempt to offer an equitable arrangement.
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